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Objectives
Seeking a Customer Service Representative position with a
growth-oriented company offering opportunity for advancement and
professional development.
Summary
I have years of experience in a variety of business
settings. I am very dependable to different situations as they arise,
including management, maintenance, shipping, receiving, inventory control
and customer service. I am also computer literate and get along with people
extremely well.
Education
Certificate,
GED - Jul. 1991
Giddings High School, Giddings,
TX
Experience
Member
Service Representative/Senior Tech (February 2013 –Present)
Copart, Inc. (Dallas, Texas)
I provided and maintained excellent customer service to
members, by creating, correcting and processing payments to the invoices. I
also upgraded membership accounts, and helped members to install 3rd party
software as needed to bid with the company on virtual auctions online.
Escalations
Representative (April 2011 –February 2013)
Xerox
(Arlington, Texas)
Built a rapport with customers and proposed different
products and services based on their account history to help minimize their
monthly fees. Handled customer inquiries and complaints. Experienced in
both customer service and supervisory positions. Proven ability to handle
large volume calls in a professional and courteous manner. Worked with
customers, management, and other bank departments to resolve problems and
answer questions. Involved in all aspects of customer service including
solving problems, establishing and accessing customer accounts, and filing
claims when needed.
Homemaker
(February 2004 –April 2011)
Self
(Grand Prairie, Texas)
I took some time off from working outside the home to
care for my 2 small children one of which was diagnosed with juvenile
diabetes at the age of 13 months. Now that they are getting older, would
like to re-enter the workforce. While I was at home I worked on several
computers for friends and individuals which included upgrades with
software/hardware installations as needed also setup several home networks.
Call
Center Rep (July 2003 –February 2004)
Cashworks,
Inc. (Dallas, Texas)
Handled large call volume while maintaining accuracy,
efficiency, and a positive and friendly attitude. Processed new
applications, performed credit and criminal background checks with the
tools in Accurint in order to cash payroll checks for our clients.
AOL
Tech Support (June 2002 –May 2003)
Software
Spectrum (Garland, Texas)
Identified, documented and resolved
issues with company designed software. Diagnosed application errors and
modem connectivity problems. Created and maintained user logins and passwords.
Provided technical support to end-users with the assistance of senior
technicians, such as software and hardware issues.
Skills
}
Computer Knowledge Proficient
knowledge of operating systems such as XP, Vista and Win7. Proficient
knowledge of software and CASE tools such as MS Office 2000, 2002 and 2007.
Proficient knowledge of Internet, e-mail (Exchange/Outlook), and web
browsers such as Microsoft Internet Explorer and Netscape Navigator.
Detailed knowledge and experience in configuring, supporting and upgrading
networked Windows XP PCs with standard Microsoft Office 2007 software, also
avoiding data loss in all circumstances. Worked with a variety of desktop
hardware (Dell, HP, and Gateway desktops and laptops) and accomplished both
major and minor hardware modifications on these systems.
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